Change Making and Communication

Communicating water resource management challenges and decisions to ratepayers is an ongoing challenge for water utilities. For consumers, it’s easy to forget about the vast network of green and gray infrastructure that collects, purifies, distributes, and disposes of their water. When asked, “Where does your water come from?” many are likely to respond, “From the faucet.”

This document will help to guide local representatives on how to talk about localized infrastructure with ratepayers in their community.