Avoid Water Shutoffs with Customer Assistance Programs

Higher water rates have meant increasing water shutoffs nationwide. Water managers must ensure their utility’s fiscal health, but shutoffs can have devastating impacts, particularly in economically hard hit communities.

Read on about the types of CAPs that can avoid or even eliminate the need for shutoffs, as well as how perceptions about legal barriers to CAPs may not be the full story, and CAP successes that can be replicated and scaled.