Connecting with community at all levels has never been more important for water service providers. “From the faucet” is no longer the answer utilities want to hear to the question “Where does your water come from?” Resilient solutions often require support and partnerships with customers of all stripes. Whether developing a new green streets ordinance, water use efficiency plan, or consumer incentives for low-water landscaping, ensuring that community voices are heard and constructively engaged is key to success.
WaterNow’s projects are centered on community, building trust, and maximizing multiple benefits. We have found that trusted local organizations can serve as incredible partners for utility staff stretched to the max, whether helping lower income ratepayers access affordability programs in Ohio, bringing water use efficiency benefits to Mandarin speakers in Los Angeles, or making the fiscal case for green infrastructure in NOLA. WaterNow is helping the water utilities reconnect, reengage, and rebuild new relationships with their constituents.
